MINDCENTRIC MASTER SERVICES AGREEMENT
This Master Services Agreement (the “Agreement”) between MindCentric Managed Services (“MindCentric”) and the customer which is a signatory hereto (“Customer”) is made effective as of the date indicated on the Service Order Form (“Order Form”) and the Customer signature on the initial Order Form submitted by Customer and accepted by MindCentric.
This Agreement states the terms and conditions by which MindCentric will deliver and Customer will receive any or all of the services provided by MindCentric, including bandwidth, managed services, professional/support services and content delivery. Each Order Form (with exhibits attached) submitted, accepted and executed by both parties is hereby incorporated by reference herein. This Agreement is intended to cover any and all Services ordered by Customer and provided by MindCentric. Capitalized terms shall have the meanings assigned to them herein or as defined in Section 10.
2. Delivery of Services; Terms; Fees.
2.1 Delivery of Services.
By submitting an Order Form(s), Customer agrees to take and pay for (i) the Service(s) during the Initial Term and for any Renewal Term, and (ii) certain limited services and equipment needed by Customer on a “one-off” or emergency basis (“Supplemental Services”) where such services are not included within the scope of the Services as described in the Order Form(s). Customer agrees to pay MindCentric the fees charged by MindCentric for Supplemental Services, and hereby authorizes MindCentric to perform such services on its behalf. ALL SUPPLEMENTAL SERVICES ARE PROVIDED ON AN “AS IS” BASIS AND EXCLUDE WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED in accordance with MindCentric’s current policies and prices.
(a) Term Commencement. The term for each Service will commence on the Service Commencement Date.
(b) Renewal Term(s). Upon expiration of the Initial Term, the term shall be extended for another term defined in the service order form (“Renewal Term”), unless and until either party gives the other no less than thirty (30) days’ written notice of a termination prior to the end of the term. The termination of any Service will not affect Customer’s obligations to pay for other Service(s).
3. Fees and Payment Terms.
3.1 Fees and Expenses. Customer will pay all fees due according to the prices and terms listed in the Order Form(s) and all other fees incurred by Customer related to Supplemental Services, Professional Services, reinstatement of service fees and fees for switching or upgrading servers, all in accordance with then current MindCentric prices and policies.
3.2 Payment Terms. On the Service Commencement Date for each Service, Customer will be billed (the “Initial Bill”) an amount equal to (i) all non-recurring charges indicated in the Order Form(s) and (ii) the monthly recurring charges for the first month of the term. Monthly recurring charges for all months will be billed (the “Recurring Bill”) in advance of the provision of Services. All other charges for Services received and expenses incurred for Supplemental or Professional Services during a month (e.g., bandwidth usage fees) will either be billed immediately or at the end of the month in which the Services were provided. Payment for all fees is due upon receipt of each MindCentric invoice. All payments will be made in U.S. Dollars. Notwithstanding anything to the contrary in this Agreement, MindCentric expressly reserves the right to alter, change or amend its billing practices in its sole discretion, including, but not limited to, the date on which such billing will occur and the types of charges that will be included in such bills.
3.3 Late payments. Any payment not received within fifteen (15) days of the invoice date of the Initial Bill and thirty (30) days of the invoice date of a Recurring Bill (respectively, a “Payment Default”) will accrue interest at a rate of one and one-half percent (1-1/2%) per month, or the highest rate allowed by applicable law, whichever is lower. Customer also shall pay to MindCentric all expenses incurred by MindCentric in exercising any of its rights under this Agreement or applicable law with respect to a Payment Default or other breach by Customer, including, but not limited to, reasonable attorneys’ fees and the fees of any collection agency retained by MindCentric.
3.4 Taxes. Customer will be responsible for and will pay in full, except for taxes on MindCentric net income, all taxes and similar fees now in force or enacted in the future imposed on the transaction and/or the delivery of Services.
4. Intellectual Property Ownership.
This Agreement does not transfer from MindCentric to Customer any MindCentric Technology, and all right, title and interest in and to MindCentric Technology will remain solely with MindCentric. This Agreement does not transfer from Customer to MindCentric any Customer Technology, and all right, title and interest in and to Customer Technology will remain solely with Customer. MindCentric and Customer each agree that it will not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from the other party and/or its third party vendors.
5. Limited Warranties.
5.1 Limitation. Each of the guarantees in the Order Form(s) is null and void if Customer fails to follow MindCentric’s Rules and Regulations and other policies or otherwise breaches the Agreement in any respect.
5.2 No Other Warranty. MINDCENTRIC DOES NOT MONITOR OR EXERCISE CONTROL OVER THE CONTENT OF THE INFORMATION TRANSMITTED THROUGH ITS FACILITIES. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM IS AT CUSTOMER’S OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF THE SERVICES IS AT ITS OWN RISK. EXCEPT AS PROVIDED IN THE ORDER FORM(S), MINDCENTRIC DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. MINDCENTRIC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
5.3 Disclaimer of Actions Caused by and/or Under the Control of Third Parties. MINDCENTRIC DOES NOT AND CANNOT CONTROL THE FLOW OF INFORMATION TO OR FROM MINDCENTRIC’S NETWORK AND OTHER PORTIONS OF THE INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS OR INACTIONS OF SUCH THIRD PARTIES CAN IMPAIR OR DISRUPT CUSTOMER’S CONNECTIONS TO THE INTERNET (OR PORTIONS THEREOF). MINDCENTRIC CANNOT GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR. ACCORDINGLY MINDCENTRIC DISCLAIMS ANY AND ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS.
6. Customer Obligations.
6.1 Warranties of Customer.
(a) General. Customer represents and warrants that (i) Customer is at least eighteen (18) years of age; (ii) Customer possesses the legal right and ability to enter into this Agreement, and (iii) the performance of its obligations and use of the Services (by Customer, its customers and users) will not violate any applicable laws, regulations or the Rules and Regulations or cause a breach of any agreements with any third parties or unreasonably interfere with other MindCentric customers’ use of MindCentric services. Customer assumes all risks related to processing of transactions related to electronic commerce.
(b) Breach of Warranties. In the event of any breach of any of the foregoing warranties, in addition to any other remedies available at law or in equity, MindCentric will have the right, in its sole discretion, to suspend or terminate immediately any Services.
(c) Spam or bulk email. MindCentric has strict policies against bulk and spam email. SPAM IS NOT ALLOWED. These are business services for normal business activates. ANY CUSTOMER SENDING BULK OR SPAM EMAIL IS SUBJECT TOO AND MAY BE IMMEDIATELY TERMINATED WITHOUT QUESTIONS. Customers doing legitimate mailing list (opt in) are only allowed on dedicated systems and with approval from MindCentric.
6.2 Compliance with Law and Rules and Regulations. Customer agrees that it will use the Service(s) only for lawful purposes and in accordance with this Agreement. Customer will comply at all times with all applicable laws and regulations and the Rules and Regulations, as updated by MindCentric from time to time. The Rules and Regulations are incorporated herein and made a part hereof by this reference. MindCentric may change the Rules and Regulations upon fifteen (15) days’ notice to Customer, which notice may be provided by posting such new Rules and Regulations at the MindCentric Site http:/www.MindCentric.com/aup.html. Customer may request a current copy of the Rules and Regulations by sending or faxing a request to MindCentric. Customer agrees that it has received, read and understands the current version of the Rules and Regulations.
6.3 Third Party Rights. Customer shall not (i) remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on any Third Party Product (as defined in Section 7.4) or that appear during use of any Third Party Product; or (ii) reverse engineer, decompile, or disassemble any Third Party Product, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
7. Limitations of Liability.
7.1 Delays, Interruptions, or Data Loss.
MINDCENTRIC SHALL NOT BE LIABLE FOR ANY LOSS OF DATA RESULTING FROM DELAYS, CORRUPTION OF DATA, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS OR SOFTWARE OR EQUIPMENT FAILURE. CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE SERVICES, AND MINDCENTRIC SHALL HAVE NO LIABILITY THEREFOR. EXCEPT TO THE EXTENT OF MINDCENTRIC’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER MINDCENTRIC NOR ITS NETWORK SERVICES SUPPLIER OR SOFTWARE OR EQUIPMENT MANUFACTURER WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO MINDCENTRIC’S OR CUSTOMER’S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF MINDCENTRIC’S OR ITS NETWORK SERVICE SUPPLIER’S NEGLIGENCE. THIS IS INCLUDED BACKUP DATA, MINDCENTRIC IS NOT RESPONSIBLE IF BACKUP DATA IS CORRUPT OR WILL NOT RESTORE PROPERLY.
7.2 Consequential Damages. EXCEPT FOR THE PARTIES’ INDEMNITY OBLIGATIONS IN SECTION 8, IN NO EVENT WILL EITHER PARTY BE LIABLE OR RESPONSIBLE TO THE OTHER FOR ANY TYPE OF INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUE, LOST PROFITS, REPLACEMENT GOODS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, LOSS OF DATA, OR INTERRUPTION OR LOSS OF USE OF SERVICE OR EQUIPMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHERWISE.
7.3 Notwithstanding anything else to the contrary contained in this Agreement, MindCentric’s maximum aggregate liability to Customer for any claim related to, or in connection with, this Agreement, whether in contract, tort or otherwise, shall be limited to the total amount of fees actually paid by Customer to MindCentric for the prior two (2) months.
7.4 MindCentric may provide Customer access to other third party software and/or services (“Third Party Products”) through reseller relationships MindCentric has established with certain commercial vendors, including without limitation, Microsoft Corporation and Red Hat (“Third Party Vendors”). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by MindCentric and not by the Third Party Vendor. Neither MindCentric nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THIRD PARTY PRODUCTS IS AT CUSTOMER’S SOLE RISK AND SUCH THIRD PARTY PRODUCTS ARE PROVIDED “AS IS” AND WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND FROM MINDCENTRIC OR ANY THIRD PARTY VENDOR, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS, CORRESPONDENCE TO DESCRIPTION, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER MINDCENTRIC NOR ANY THIRD PARTY VENDOR WILL BE LEGALLY RESPONSIBLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, OR CONSEQUENTIAL, ARISING FROM THE USE OR INABILITY TO USE ANY THIRD PARTY PRODUCT. CUSTOMER AGREES TO OBSERVE THE TERMS OF ANY LICENSE AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENT FOR THIRD PARTY PRODUCTS AND THAT CUSTOMER SHALL BE FULLY LIABLE TO THIRD PARTY VENDORS AND MINDCENTRIC WITH RESPECT TO ANY IMPROPER USE OF SUCH THIRD PARTY PRODUCTS OR VIOLATION OF LICENSE AGREEMENTS WITH THEM AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENTS.
Each party agrees to indemnify and hold the other harmless against any losses, costs, expenses (including, but not limited to, reasonable attorneys’ fees), claims, damages, liabilities, penalties, actions, proceedings or judgments (collectively, “Losses”) resulting from any claim, suit, action, or proceeding brought by any third party against the other or its affiliates related to or arising out of (i) any infringement or misappropriation or alleged infringement or misappropriation of any United States copyright, trade secret, patent, trademark, or other proprietary right related to any hardware or software utilized in connection with any of the Services (but excluding any infringement contributorily caused by the other party) and (ii) any violation of or failure to comply with the Rules and Regulations. Customer further agrees to indemnify MindCentric and its affiliates against any Losses which arise out of, or relate to any content provided by Customer or the customers/clients of Customer, and Customer will reimburse MindCentric and its affiliates for all legal expenses, including reasonable attorneys’ fees, incurred by MindCentric and its affiliates in connection with any such Losses.
9.1 Termination Without Cause During Renewal Term. This Agreement may be terminated by either party at any time during any Renewal Term for any or no reason upon either party giving to the other no less than thirty (30) days’ prior written notice of termination. No matter which party terminates the Agreement pursuant to this Section 9.1, any and all payment obligations of Customer under this Agreement for Service(s) provided through the date of termination will immediately become due, and Customer shall be required to prepay for any portion of the Services that have not been paid for and are to be rendered during such thirty (30) day period.
9.2 Termination For Cause. In addition to any other rights it may have under this Agreement or applicable law, MindCentric may immediately terminate this Agreement or suspend service, effective without notice, in the event of (i) a Payment Default, or (ii) Customer’s breach or failure to comply with any other obligation of Customer under this Agreement including, but not limited to, its failure to comply with any of the terms of the Rules and Regulations or other policies of MindCentric. Customer may terminate this Agreement if MindCentric breaches any material term or condition of this Agreement and fails to cure such breach within ninety days after receipt of written notice of same. If this Agreement is terminated by MindCentric under this Section 9.2, all remaining monthly recurring and other charges specified on the applicable Order Form(s) for the balance of the then current term shall immediately become due and payable. In addition to the foregoing, MindCentric reserves the right to prohibit any conduct or to remove any materials or content in violation of the Rules and Regulations or which MindCentric believes in its sole discretion to be illegal or potentially harmful to others or may expose MindCentric to harm or liability.
9.3 No Liability for Termination. Neither party will be liable to the other for any termination or expiration of any Service or this Agreement in accordance with its terms.
9.4 Survival. The following provisions will survive any expiration or termination of the Agreement: Sections 3, 4, 5, 7, 8, 9, 10 and 12.
9.5 IP Addresses: Upon expiration, cancellation or termination of this Agreement, Customer shall relinquish any Internet protocol (“IP”) numbers, addresses or address blocks assigned to Customer by MindCentric or its network services supplier (but not the URL or top level domain connected therewith). MindCentric reserves, in its sole discretion, the right to change or remove any and all such IP numbers, addresses or address blocks.
(a) “Customer Technology” means Customer’s proprietary technology, including Customer’s Internet operations design, content, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by Customer or licensed to Customer from a third party) and also including any derivatives, improvements, enhancements or extensions of Customer Technology conceived, reduced to practice, or developed during the term of this Agreement by Customer.
(b) “Initial Term” means the minimum term for which MindCentric will provide the Service(s) to Customer, as indicated on the Order Form(s).
(c) “Professional Services” means any non-standard professional, consulting or support service provided by MindCentric to Customer, including, without limitation, those services and fees indicated on the Order Form(s).
(d) “MindCentric Technology” means MindCentric’s proprietary technology, including MindCentric Services, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), network designs, know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by MindCentric or licensed to MindCentric from a third party) and also including any derivatives, improvements, enhancements or extensions of MindCentric Technology conceived, reduced to practice, or developed during the term of this Agreement by either party that are not uniquely applicable to Customer or that have general applicability in the art.
(e) “Renewal Term” means any service term following the Initial Term, as specified in Section 2.2.
(f) “Rules and Regulations” means the MindCentric general rules and regulations governing Customer’s use of Services, including, but not limited to, online conduct and MindCentric’s Acceptable Use Policy, which can be found at www.MindCentric.com/aup.html.
(g) “Service(s)” means the specific service(s) provided by MindCentric pursuant to this Agreement.
(h) “Service Commencement Date” means the date MindCentric will begin providing the Service(s) to Customer as indicated on the Order Form(s).
11. Use of Customer’s Name for Marketing and Promotion. Customer agrees that during the term of this Agreement MindCentric may publicly refer to Customer, orally and in writing, as a Customer of MindCentric in resumes, client lists and in other promotional materials and communications, including, but not limited to, press releases, brochures, reports, letters and electronic media such as e-mail or Web pages.
12. Miscellaneous Provisions. MindCentric shall not be deemed to be in default of any provision of this Agreement or be liable for any delay, failure of performance or interruption of the provision of Services to Customer resulting, directly or indirectly, from any unforeseen or force majeure event. MindCentric and Customer agree that, except as otherwise expressly provided in this Agreement, the Order Form(s) or the terms and conditions of use of any third party software products, there shall be no third party beneficiaries to this Agreement, including but not limited to the insurance providers for either party or the customers of Customer. THIS AGREEMENT IS MADE UNDER AND WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA (EXCEPT THAT BODY OF LAW CONTROLLING CONFLICTS OF LAW) AND SPECIFICALLY EXCLUDING FROM APPLICATION TO THIS AGREEMENT THAT LAW KNOWN AS THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN CALIFORNIA, AND EACH PARTY IRREVOCABLY CONSENTS TO SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO. In the event any provision of this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. Customer may not sell, assign or transfer its rights or delegate its duties under this Agreement either in whole or in part without the prior written consent of MindCentric, and any attempted assignment or delegation without such consent will be void. MindCentric may assign this Agreement in whole or part. MindCentric also may delegate the performance of certain Services to third parties, including MindCentric’s wholly owned subsidiaries. All notices, demands, requests or other communications required or permitted under this Agreement shall be deemed given when delivered personally, sent by facsimile upon confirmation, sent and received by return receipt email, or upon receipt of delivery of overnight mail. MindCentric and Customer are independent contractors and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between MindCentric and Customer. Neither MindCentric nor Customer will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent, except as otherwise expressly provided herein. This Agreement, including all documents incorporated herein by reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter. This Agreement may be executed in one or more counterparts, each of which will be deemed an original, but all of which together shall constitute one and the same instrument. Once signed, any reproduction of this Agreement made by reliable means (e.g., photocopy, facsimile) is considered an original. Except as expressly provided in this Agreement, this Agreement may be changed only by a written document signed by authorized representatives of MindCentric and Customer in accordance with this Section 12.
Client agrees that during the Term of this Agreement and for a period of one (1) year after the date of expiration or termination of this Agreement it will not solicit for hire any employee of MindCentric. In the event that Client elects to so solicit for hire any MindCentric employee within such timeframe, Client agrees to pay MindCentric one (1) year of the employee’s MindCentric annual salary.
Authorized representatives of Customer and MindCentric have read the foregoing and all documents incorporated therein and, by executing the Order Form(s), agree and accept such terms effective as of the date indicated Order Form(s) and the Customer signature on the initial Service Order Form.