- MindCentric Toolbox
- Teaming Support Model
- Agnostic Cloud Support
The managed services command center
What makes MindCentric support unique? Our managed support services are specifically tailored to every customer’s specific needs. We call this The Command Center, a scope of services detailing the needs and requirements of each customer. The Command Center is a unique combination of four different support methods and appliances:
Scope of Services
A specific scope of services is created for each customer, including itemized roles and SLAs
A support team of assigned support engineers is dedicated to each customer
Private application performance monitoring is installed and set up for each customer to monitor specific applications and transactions
24×7 Support teams
Customers have 24 x 7 access to our support teams for help and support in any area
You can pick and choose where you want to manage things. Below is a common scenario of where MindCentric would manage versus a customer.
Application Monitoring On A Whole New Level
We take monitoring to a whole new level. Where the others stop, we are just getting started. As you would expect, we monitor all the systems, storage, and networking. Plus, we monitor up into the application and functionality layers to ensure your online business is up and running at all times. Regardless of whether we are managing your applications, it’s vital that they are monitored so we both a have holistic picture and statistics. This gives us the necessary knowledge base to make educated informed decision versus a lot of guessing.
Quick Issue Detection And Remedy
The Toolbox gives us the ability to detect, diagnose, remedy, and report system and application performance to ensure we exceed end-users’ and businesses’ expectations. Application performance relates to how fast transactions are completed on behalf of or information is delivered to the end user by the application via a particular network, application, and/or web services infrastructure. This is the top-level functionality that your business relies on.
Built To Fit Your Needs
The MindCentric Toolbox is the central nervous system of your computing environment. We have spent years developing and tuning this appliance to enable you to maximize your infrastructure and applications for peak performance and uptime. MindCentric will customize the Toolbox for your specific business and needs.
The MindCentric Toolbox comes in three different appliances. A virtual appliance is installed in virtual “Cloud” environments. A 6-inch appliance can be rack mounted or stand-alone for multiple deployments in our data centers or your remote office(s). And, for large deployments, a 19-inch 1U appliance that is installed in your rack on your private network. All three options are for one customer only and ever shared, and its deployed on your private network for maximum security and privacy.
Integrated Into Your Company
Teaming Support Model: This 1-on-1 relationship is an extension of your company’s staff, expertise and capabilities. The teaming model augments your in-house staff, providing you with support services and valuable resources at a fraction of the cost of hiring additional staff. The MindCentric team will provide dedicated resources based on your technology and requirements. A customer service manager, technical manager, and technical engineer(s) are assigned to each customer depending on your specific needs and scope of services.
This team will proactively manage your environment and communicate with your staff, forming an intimate relationship with your company. Issues are resolved quickly because we know your technology, your staff, and your business, and there’s no need for knowledge transfer to start solving them. Customers have direct access to both the dedicated team and the 24 x 7 support Network Operations Center (NOC) so anything you need can be handled at any time 24 x 7.
Our teaming support model:
Agnostic Cloud Support
MindCentric is hypervisor agnostic. We support all the industry-leading virtualization hypervisor platforms in our private and hybrid clouds. Why? We have been in business for a long time (in terms of the Internet, since 1999) and we have developed expertise on all these platforms due to our interest and customer demand. Like any product, each has pros and cons that offer customers specific advantages to their business.
MindCentric supports and manages all these cloud virtualization hypervisor platforms
|MindCentric supports and manages all these Cloud virtualization hypervisor platforms||VMware||Microsoft||Citrix||Red Hat||Open Source|